Fundraising Support Officer

The Fundraising Support Officer provides vital administrative and operational support to the Fundraising and Communications teams. This role contributes to the successful delivery of a variety of fundraising strategies aimed at generating income from individuals, community groups, events, corporate partners, and grant-making bodies.

hours: 37 hours per week

salary: Dependent on experience

criteria: You will have a minimum of 2 years experience in an administrative or similar support role and be able to demonstrate proficiency in Excel with strong data entry and spreadsheet management skills. You will have GCSE (or equivalent) English and Maths and excellent communication skills. Previous Fundraising and Marketing experience is beneficial.

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Role details

Are you creative and outgoing with excellent administrative skills? If so we want to hear from you as this is an exciting opportunity to really make a difference!

This role serves as a key point of contact for all fundraising and donation enquiries and is responsible for the effective administration and day-to-day management of FNHC’s CRM system, Donorflex. As a charity, we rely on the generosity of islanders to enhance and expand our services beyond those commissioned by the Government of Jersey. Our Fundraising Team not only raise funds but also continuously raise awareness throughout Jersey about all the excellent services we support islanders with throughout the whole life cycle.

Key Accountabilities:

Act as the first point of contact for all enquiries related to donations and fundraising activities.
Maintain accurate and up-to-date supporter records on the Donorflex CRM system and filing systems, following appropriate training.

- Processing donations and issuing thank-you letters and acknowledgements.
- Coordinating monthly and ad hoc direct debit processing.
- Managing and updating system templates.
- Generating reports from Donorflex.
- Administering the FNHC Draw Club (2000 Club).
Lead the annual Draw Club renewal process
Administer Jersey Gift Support (R10) forms, ensuring accurate documentation and submission to the tax office annually.
Support the planning and delivery of FNHC events, including:
- Assisting with logistics and attending events as required (including evenings and weekends, with TOIL applicable).
- Ensure event plans and risk assessments are followed.
- Prepare materials for all events including documentation, promotional content, merchandise.
- Organise mail merges to communicate key event information to supporters, including agendas and terms and conditions.
- Collect feedback and encourage donations/direct debits, reporting feedback to the Governance Officer.
Respond to all gift-in-kind enquiries and liaise with donors as appropriate.
Research and develop accurate mailing lists based on supporter preferences to support various fundraising and communication activities.
Support with the production and distribution of quarterly communications to donors and supporters, including updates on events, news, and ways to support FNHC, using mail merge.
Design and order branded promotional materials (e.g. banners, posters, flyers, social media graphics) and ensure consistent branding across all outputs. Display promotional materials across the island and coordinate digital promotion efforts.
Administer the income control spreadsheet in collaboration with the finance team to monitor all charity income. Reconcile this data monthly to ensure Donorflex records align with the finance team’s general ledger.
Undertake any other duties appropriate to the role as requested by the Head of Fundraising or Communications Officer.

The successful candidate will need to be flexible as facilitating fundraising events can involve some weekend and evening working. An eye for detail is required to ensure seamless and successful events. Good communication skills are essential to maintain and increase our island wide network. Ideally you will have previous experience in fundraising, marketing and planning events or be able to demonstrate an enthusiastic and focussed willingness to learn. A qualification in marketing or design is beneficial.

At Family Nursing and Home Care we live and breath by our values. We demonstrate Kindness, Courage and Compassion daily. We care about what we do and how we do it!

You will be joining a friendly, professional team within a progressive, learning environment. We have continued personal/ professional development and educational and training opportunities, both internal and external. Free parking is available

We have regular staff social events including summer BBQ & Sports Day, Annual Staff Awards; Bake off competitions and Quiz nights to name a few. We understand that sometimes life gets complicated so we have a Wellbeing Committee and initiatives to support when needed.

To find out more about this exciting opportunity contact Kalina Syvret, Head of Fundraising for an informal discussion on 01534 497666

Closing date for applications Wednesday 18th June 2025.

Interviews to be held w/c 23rd June 2025

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Contact HR for more details

The HR department can be reached by telephone on (01534) 497626 or fill in the form and we will get back to you

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